Q: Is there season parking available for students?

A: Yes, car & motorcycle season parking is available in the LKCSB carpark, during Term 1 & 2 of each academic year, for undergraduate students. However, due to limited parking lots in SMU, please note that all applications are subject to a Balloting Exercise.

Q: How much is season parking?

A: Season parking is S$150.00 per month for cars, and S$21.00 per month for motorcycles. Please note that payment is for an entire term (e.g. 4 months).

Q: When can I apply for season parking?

A: The application for season parking will open about 1 month before the start of a new academic term. The application link will be sent via email from SMU Student Services Hub.

Q: How can I apply for season parking?

A: A link to an application form will be sent via email from SMU Student Services Hub about a month before the start of the new academic term. Please note that due to limited parking lots in SMU, all applications will be subject to a Balloting Exercise.

Q: How can I update my vehicle details?

A: If there are any changes to your vehicle number, IU number or other information contained in your application form, please IMMEDIATELY submit your revised details via Update Vehicle Details.

Q: Can I pay for season parking on a per month basis?

A: No, a one-time payment for season parking is to be made for the entire term (e.g. 4 months).

Q: Will my season parking fees be pro-rated if I don’t apply for an entire team’s season parking?

A: Season parking is only available on a full-term basis (e.g. 4 months), and a one-time payment is to be made upon successful application for that term’s season parking.

Q: How can I make payment for season parking?

A: Payment is to be made at SMU Student Services Hub from 10am to 5pm, Monday to Friday (excluding public holidays).

Q: How can I apply for Preferential Parking?

A: For Undergraduates, a link to an application form will be sent via email from SMU Student Services Hub about a month before the start of the new academic term.

Post-graduate students may apply for preferential parking with their respective programme managers.

Q: What is Preferential Parking?

A: Preferential Parking is a fixed discount rate of 30% to the prevailing public car parking fees. This is only available for cars, and applicable only at SMU LKCSB carpark.

Q: How can I pay for Preferential Parking?

A: Payment is to be made at SMU Student Services Hub from 10am to 5pm, Monday to Friday (excluding public holidays).

Q: Is there a Preferential Parking for motorcycles?

A: No, preferential parking is not available for motorcycles.

Q: What is a carpark day pass?

A: The carpark day pass is a one-time exit ticket that allows student to park in LKCSB carpark for a day at a fixed rate of S$12.00.

Q: Where can I purchase a carpark day pass?

A: The carpark day pass can be purchased at SMU Student Services Hub from 10am to 5pm, Monday to Friday (excluding public holidays).

Q: How many day passes can I purchase?

A: In order to give equal opportunity to interested students, each purchase is limited to 5 day passes per transaction (subject to availability).

SMU endeavours to provide a safe study and work environment for all members of our community. We believe that everyone has the principal right to feel secure, protected and respected within SMU.

Voices@SMU, a unit that resides within Student Services Hub (SSH), assists and supports students (regardless of gender) affected by harassment or violence - including cases of sexual harassment or sexual assault.

As the designated first-response unit for harassment or violence cases, Voices@SMU gives students (reporting or accused parties) a safe and central place to be heard. Our trained staff work closely with SMU's professional counsellors (from Mrs Wong Kwok Leong Student Wellness Centre) and schools to explore options with regard to their case and provide students with necessary assistance, and support for their decisions.

All matters or persons brought to the Unit’s attention will receive equal fairness, facilitated support and appropriate action. Cases will be treated with paramount confidentiality.

Email voices@smu.edu.sg for more information, or to report harassment or violence cases.

To learn more about our services, please visit https://voices.smu.edu.sg.

For urgent or emergency situations, do contact SMU’s Campus Security (6828 0343), or inform the Singapore Police (999) immediately.

Parental support is crucial as your child enters university. Among the many ways you can support your child is by empowering him or her to make decisions as he journeys through life at SMU. This is key to your child’s personal development.

The resources in this guide are extensive, but far from exhaustive. We urge you to look through the information we have put together so that you can advise your child when the need arises. SMU highly values its partnership with parents; it is through this partnership that we can harness the full potential of your child. We hope you will stay connected with us, tap on our resources and reach out to us should you need to.

With the right support mechanisms, we are confident your child will flourish at SMU, and get the best university life we have to offer!

  Enrolment Letter and Academic Summary

The certified enrolment certification letters are available in hardcopy or softcopy form. The certified academic summaries will continue to be available in hardcopy form only, as they are printed on special security paper.

1. How to apply:

   Access OASIS and request for your copy of the enrolment letter and academic summary.

2. Processing time:

   • Requests made before 4pm (documents will be available for collection after 2pm on the next working day)
   • Requests made after 4pm (documents will be available for collection after two working days)
     
     

3. Collection

   Hardcopy documents

   Hardcopy documents have to be collected physically by students. Uncollected hardcopy documents will be discarded after 1 month. Please collect the requested hardcopy document(s) from the Student Services Hub. If you are unable to do so, you may email studentservices@smu.edu.sg to authorize a proxy. Please use your SMU email account. SMU reserves the right not to issue the requested hardcopy document(s) to the proxy if the authorization is not sent via your SMU email account. For postgraduate students, the requested hardcopy document(s) will be sent to your Programme Manager via internal mail. The respective Graduate Programme Office will inform you via your SMU email account once the hardcopy document(s) is/are ready for collection.

   Softcopy documents

   For students who have requested for enrolment certification letters in softcopy form, these will be available for download via the same request page. Softcopy certification letters will be digitally certified.

For lost student card, you will need to report a loss of your card to the Office of Campus Infrastructure and Services - Facility Management (email: fm@smu.edu.sg) and the SMU Library (email: library@smu.edu.sg) and apply for a new student card.

For more application details on Student Card Replacement (including damaged/defaced and faulty cards), click here.

Upon the collection of your new card, please get the card encoded at the Security Command Center*. Your access to the various campus facilities will only be activated after the card is encoded.

The Undergraduate Concession Cards are issued by TransitLink on behalf of ez-link Pte Ltd.

Only full-time matriculated SMU undergraduate students are eligible for the Undergraduate Concession Card.

How to Apply:

For information on Undergraduate Concession Card Application, click here.

Note:

You will only be able to apply for the card after you have completed your matriculation process. Please allow 3 -7 working days for your data to be transferred to Transitlink during the bulk application exercise.

For students applying for the undergraduate concession card after the bulk application exercise, you may apply for a concession card online or at any of the following TransitLink Concession Card Replacement Offices (CCRO):

• Admiralty MRT Station
• Ang Mo Kio Bus Interchange
• Bukit Panjang Station^*
• Buona Vista MRT Station
• Choa Chu Kang Bus Interchange
• Hougang Bus Interchange
• Jurong East Bus Interchange
• Somerset MRT Station^*
• Tampines Bus Interchange

^*Bukit Panjang & Somerset CCRO will be closed for meal break from 2pm - 3pm.

1. For local undergraduates - CITREP Form Endorsement

   For students attending courses endorsed under CITREP+ (The Critical Infocomm Technology Resource Programme Plus).

   You may get your CITREP Form 1 endorsed at Student Services Hub (please see our revised operating hours) or email a pdf copy of your completed CITREP Form 1 to sshelps@smu.edu.sg for an e-endorsement.

   For hard copy endorsement at our centre, please remember to bring along your:

   • Student ID card
   • Completed CITREP Form 1
   • In Principle Approval Form (For endorsement request after the course has started)

2. For international students

   Proof of Residency	International students who would like to open a local bank account may request for a Proof of Residency from Student Services Hub. Note: Please ensure that your local residential address is updated on OASIS before making your request.
   Learning Agreements/ Certificates of Arrival and Departure	International students who would like to open a local bank account may request for a Proof of Residency from Student Services Hub. Note: Please ensure that your local residential address is updated on OASIS before making your request.

At SMU, locker facilities across the various Schools are made available to students to store their personal belongings while attending classes.

Students may arrange for a locker at the beginning of each semester.

For information on locker rental application, click here.