Administrative Matters

  Enrolment Letter and Academic Summary

The certified enrolment certification letters are available in hardcopy or softcopy form. The certified academic summaries will continue to be available in hardcopy form only, as they are printed on special security paper.

1. How to apply:

   Access OASIS and request for your copy of the enrolment letter and academic summary.

2. Processing time:

   • Requests made before 4pm (documents will be available for collection after 2pm on the next working day)
   • Requests made after 4pm (documents will be available for collection after two working days)
     
     

3. Collection

   Hardcopy documents

   Hardcopy documents have to be collected physically by students. Uncollected hardcopy documents will be discarded after 1 month. Please collect the requested hardcopy document(s) from the Student Services Hub. If you are unable to do so, you may email studentservices@smu.edu.sg to authorize a proxy. Please use your SMU email account. SMU reserves the right not to issue the requested hardcopy document(s) to the proxy if the authorization is not sent via your SMU email account. For postgraduate students, the requested hardcopy document(s) will be sent to your Programme Manager via internal mail. The respective Graduate Programme Office will inform you via your SMU email account once the hardcopy document(s) is/are ready for collection.

   Softcopy documents

   For students who have requested for enrolment certification letters in softcopy form, these will be available for download via the same request page. Softcopy certification letters will be digitally certified.

For lost student card, you will need to report a loss of your card to the Office of Campus Infrastructure and Services - Facility Management (email: fm@smu.edu.sg) and the SMU Library (email: library@smu.edu.sg) and apply for a new student card.

For more application details on Student Card Replacement (including damaged/defaced and faulty cards), click here.

Upon the collection of your new card, please get the card encoded at the Security Command Center*. Your access to the various campus facilities will only be activated after the card is encoded.

The Undergraduate Concession Cards are issued by TransitLink on behalf of ez-link Pte Ltd.

Only full-time matriculated SMU undergraduate students are eligible for the Undergraduate Concession Card.

How to Apply:

For information on Undergraduate Concession Card Application, click here.

Note:

You will only be able to apply for the card after you have completed your matriculation process. Please allow 3 -7 working days for your data to be transferred to Transitlink during the bulk application exercise.

For students applying for the undergraduate concession card after the bulk application exercise, you may apply for a concession card online or at any of the following TransitLink Concession Card Replacement Offices (CCRO):

• Admiralty MRT Station
• Ang Mo Kio Bus Interchange
• Bukit Panjang Station^*
• Buona Vista MRT Station
• Choa Chu Kang Bus Interchange
• Hougang Bus Interchange
• Jurong East Bus Interchange
• Somerset MRT Station^*
• Tampines Bus Interchange

^*Bukit Panjang & Somerset CCRO will be closed for meal break from 2pm - 3pm.

1. For local undergraduates - CITREP Form Endorsement

   For students attending courses endorsed under CITREP+ (The Critical Infocomm Technology Resource Programme Plus).

   You may get your CITREP Form 1 endorsed at Student Services Hub (please see our revised operating hours) or email a pdf copy of your completed CITREP Form 1 to sshelps@smu.edu.sg for an e-endorsement.

   For hard copy endorsement at our centre, please remember to bring along your:

   • Student ID card
   • Completed CITREP Form 1
   • In Principle Approval Form (For endorsement request after the course has started)

2. For international students

   Proof of Residency	International students who would like to open a local bank account may request for a Proof of Residency from Student Services Hub. Note: Please ensure that your local residential address is updated on OASIS before making your request.
   Learning Agreements/ Certificates of Arrival and Departure	International students who would like to open a local bank account may request for a Proof of Residency from Student Services Hub. Note: Please ensure that your local residential address is updated on OASIS before making your request.

 Locker Rental